This Cookie Policy explains how Britannia NYC uses cookies and similar technologies on our website. It tells you what cookies are, which ones we use, why we use them, and how you can control them. Please read it alongside our Privacy Policy and Terms & Conditions, which give further detail on how we handle your personal data and the terms governing your use of our site. This policy applies to all visitors to our website — whether you are a potential client looking for a quote, a supplier, a job applicant, or simply browsing our project portfolio.

What Are Cookies and Similar Technologies?

Cookies are small text files that a website places on your device — your computer, phone or tablet — when you visit. They allow the site to remember information about your visit, either for the duration of that session or for a longer period depending on the type of cookie. There are two broad categories:

• Session cookies — these exist only while your browser is open and are deleted automatically when you close it.
• Persistent cookies — these remain on your device for a set period (anything from a few days to several years) and are reactivated each time you return to the site.

Alongside traditional cookies, websites can also use related technologies such as local storage, pixels, device identifiers, and software development kits (SDKs) embedded within third-party content. For the purposes of this policy, we refer to all of these collectively as “cookies”. Some cookies are set directly by us — these are called first-party cookies. Others are set by third-party services embedded in our site, such as Google Maps, YouTube video players, or social media widgets — these are third-party cookies. In practical terms, this means that when you view an embedded project video or use our contact form, other companies may also place cookies on your device. You can find out more about how cookies work from the Information Commissioner’s Office (ICO) guidance on cookies and similar technologies.

The Categories of Cookies We Use

We group the cookies on our website into four categories. The table in the section below gives the full details for each individual cookie.

Strictly Necessary Cookies

These cookies are essential for the website to function. Without them, services you have specifically requested — such as completing a quote request form, accessing a client portal, or maintaining a secure session — would not work properly. Because they are required to deliver a service you have asked for, strictly necessary cookies do not require your prior consent, though we are still required to be transparent about them. Examples on our site include session cookies that retain the information you have entered in our quote request form while you navigate between pages, and authentication tokens that keep you logged in to a client portal.

Functional (Preferences) Cookies

Functional cookies remember choices you make — for example, your preferred language, your region, or settings you have applied to our site. They are not strictly essential, so your consent is required before we set them.

Analytics Cookies

Analytics cookies help us understand how visitors use our website — which pages are most visited, how long people spend on them, and where users tend to leave. This information helps us improve our site. A common example is Google Analytics, which we configure to anonymise IP addresses where possible. These cookies are not essential to the site’s operation, so your prior consent is required. Where analytics tools involve accessing or storing information on your device, the Privacy and Electronic Communications Regulations 2003 (PECR) apply regardless of whether the data is linked to an identifiable individual.

Marketing and Advertising Cookies

These cookies are used for retargeting and personalised advertising — for example, to show relevant adverts to users who have previously visited our site or viewed a particular project gallery. They may be set by platforms such as Google Ads, the Facebook/Meta pixel, or the LinkedIn Insight Tag. Marketing cookies require your explicit prior consent. We do not set them until you have actively chosen to accept them.

The Law That Applies to Cookies on Our Site

Two legal frameworks govern our use of cookies and the personal data that cookies may generate. The Privacy and Electronic Communications Regulations 2003 (PECR) set the rules for storing or accessing information on a user’s device. PECR requires us to obtain your prior consent before setting any cookie that is not strictly necessary. This consent must be:

• freely given — you must have a genuine choice, with no penalty for refusing;
• specific — you must know what you are consenting to;
• informed — we must explain what the cookies do before you decide; and
• an unambiguous, affirmative action — no pre-ticked boxes, and continued browsing does not count as consent.

The UK General Data Protection Regulation (UK GDPR), as supplemented by the Data Protection Act 2018, applies where cookie-derived information constitutes personal data. This means it governs how we record your consent, how long we keep cookie-related data, your rights over that data, and how we handle information collected through site features such as job application forms or client portals. Where our site uses cookies connected to recruitment — for example, cookies that support a job application form — or a client portal that may contain sensitive project or health and safety information, additional UK GDPR protections apply. Our personal data policy explains the lawful bases, retention periods and security arrangements that apply to those processing activities.

How We Obtain and Record Your Consent

When you first visit our website, a cookie banner will appear before any non-essential cookies are set. The banner explains the categories of cookies we use and gives you clear options to accept all cookies, reject non-essential cookies, or manage your preferences category by category. You are not required to accept anything beyond strictly necessary cookies. Each category — functional, analytics and marketing — can be accepted or declined separately, so you retain meaningful control. We use a Consent Management Platform (CMP) to implement this. 

We also aim to review and refresh consent at least every 12 months. To change your preferences at any time, use the Cookie Settings link in the footer of our website. Withdrawing consent stops us from setting non-essential cookies going forward. It does not affect anything that was lawfully processed while your consent was in place. Do be aware that some features — for instance, saving a quote in progress or personalised project suggestions — may no longer be available once those cookies are removed.

Cookies Set by Specific Site Features

It can be helpful to understand which features on our site set cookies and why. Here is a brief guide to the main ones.

Contact and Quote Request Forms

When you fill in a contact or quote request form, session cookies retain your inputs while you navigate the site. These are strictly necessary and require no consent. If you are a returning visitor and your browser has previously stored preferences, functional cookies may pre-fill certain fields — these require your consent. Because form submissions collect personal data, our Privacy Policy explains how that information is handled, stored and retained.

Project Galleries and Embedded Video

Our project portfolio includes image galleries and embedded video content hosted on YouTube. When you play a video, YouTube places third-party cookies on your device that may track viewing behaviour and inform content recommendations. These are marketing and analytics cookies and require your prior consent before the video player loads.

Embedded Maps

We use Google Maps to display our location and project areas. Embedding a map typically results in Google setting third-party cookies on your device. While a basic map display may use tokens that are technically necessary to render the map, the broader cookie behaviour associated with Google Maps is third-party in nature and we treat it as requiring your consent for non-essential elements.

Job Application Forms and Recruitment

If you apply for a position through our website, session cookies manage your application while you complete and submit it. These are strictly necessary. If we use an integrated applicant tracking system (ATS), that third-party service may set its own cookies. Any personal data collected through the recruitment process — including, where you choose to provide it, information that may fall into special category data under UK GDPR (such as health information relevant to a role) — is handled in accordance with our Privacy Policy and the Data Protection Act 2018.

Client Portals and Project Management Logins

Authentication and session cookies are strictly necessary for our client portal to function and do not require consent. We apply appropriate security measures to protect portal sessions. If analytics are enabled within the portal environment, separate notice or consent may be required — we will inform you of this within the portal itself.

Live Chat and Chatbot Widgets

If our site includes a live chat or chatbot tool, it may set cookies to maintain a unique user session and retain conversation history. These are typically functional or analytics cookies and require your consent.

CRM and Marketing Integrations

Where we use CRM or marketing automation platforms (such as HubSpot or similar), associated tracking scripts may set marketing cookies to identify returning visitors, track interactions and support lead management. These require your consent and are listed in the cookie table above. Our Data Privacy Policy explains how lead data is used and retained.

Third-Party Cookies and Vendor Responsibility

Several cookies on our site are set by third-party companies rather than by us directly. Once you consent to those categories, those third parties may collect and combine data about your browsing across multiple websites — not just ours. We have no direct control over what they do with that data once it has been collected. The third-party providers whose cookies may appear on our site include Google (Analytics, Ads, Maps and YouTube), Meta/Facebook, LinkedIn, YouTube, and any applicant tracking, CRM or payment gateway services we integrate.

We use our expertise in data protection and website technologies to carry out due diligence on the vendors we work with. Where possible, we configure their tools to minimise unnecessary data collection — for example, enabling IP anonymisation in Google Analytics and reviewing advertising features settings. We also put in place data processing agreements with vendors who process personal data on our behalf. That said, because third-party providers operate as independent data controllers for some of their processing, we recommend consulting their privacy documentation for the full picture.

How to Manage, Change or Delete Cookies

You are in control of which non-essential cookies you accept. Here are the main ways to manage them.

Using Our Cookie Settings

The easiest way to update your preferences is to use the Cookie Settings link in the footer of our website. This opens the consent panel where you can accept or withdraw consent for each category individually. Your updated preferences will take effect immediately.

Browser Controls

Most browsers allow you to block or delete cookies directly. The steps vary by browser, but you can find guidance from the major browser providers here:

• Google Chrome — manage cookies
• Mozilla Firefox — manage cookies
• Apple Safari — manage cookies
• Microsoft Edge — manage cookies

Industry Opt-Out Tools

For advertising cookies specifically, you can also use opt-out tools offered by advertising networks:

• Google Ads Settings — manage personalised advertising preferences
• Google Analytics opt-out browser add-on
• Your Online Choices — opt out of interest-based advertising from participating networks

Please be aware that these industry tools are not perfect and may not cover every advertising cookie. Opting out through them does not stop all cookies from being set — it primarily limits the use of your data for personalised advertising.

What Happens If You Block or Delete Cookies

Blocking or deleting cookies may affect how parts of our website work. Specifically:

• Quote form data may not be retained between pages, meaning you may need to re-enter information.
• Client portal login sessions will not persist, so you may be signed out unexpectedly.
• Personalised content, saved preferences and project suggestions may no longer be available.
• Embedded videos and maps may not load or may function in a limited way.

Strictly necessary cookies — those essential to the site’s core operation — will continue to function regardless of your other cookie preferences. Refusing non-essential cookies does not prevent you from accessing the main content and services on our site.

Accessibility and Plain-English Commitment

We want this policy to be genuinely readable — not a dense legal document that most people give up on. We have written it in plain English, using short sentences and clear headings, in line with the ICO’s emphasis on transparency and clarity under UK GDPR. Our cookie banner and consent settings are designed to be:

• responsive and usable on mobile devices, without obscuring important navigation;
• keyboard accessible for users who navigate without a mouse;
• compatible with screen readers; and
• colour-contrast compliant, following the principles of WCAG accessibility guidelines.

If you use assistive technology or find it difficult to use the cookie settings panel, you can contact us directly by email or phone (see below) and we will do our best to help you manage your cookie preferences manually.

Your Rights, Complaints and How to Contact Us

If you have any questions about this Cookie Policy, want to understand how your data is used, or wish to exercise your data subject rights — including the right to access, correct, erase or object to processing of your personal data — please get in touch:

• Email: info@britannianyc.com
• Website: https://britannianyc.com/ 

For more detail on your rights and how we handle personal data more broadly, please read our Privacy Policy. If you are not satisfied with how we have handled your data or responded to a request, you have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent supervisory authority for data protection. The ICO’s helpline number is 0303 123 1113.

How We Keep This Policy Up to Date

Cookies and tracking technologies change regularly — new integrations are added, old ones are retired, and the regulatory landscape evolves. We review this Cookie Policy at least once a year, and also whenever we make changes to our site integrations that affect which cookies are set. If we make material changes, we will update this page and, where required, re-prompt you for consent via the cookie banner so you can review what has changed. If you would like further information about our governance arrangements, please contact our team.