These Terms of Service explain the rules that apply when you use this website and, where relevant, when you engage with us online — whether that means requesting a quote, creating an account, downloading resources or making contact about a project. Please read them carefully before using the site. These terms apply to all visitors and users of this website. Where you are entering into a contract with us for construction works or related services, those obligations will also be governed by the written project contract or formal acceptance of a quote — and that document takes precedence over these website terms where there is any conflict. If you have any questions about these terms, please contact us before using the site or proceeding with any transaction.

Who We Are and How to Contact Us

Under the Companies Act 2006 and the Electronic Commerce (EC Directive) Regulations 2002, we are required to make our business identity and contact details clearly available on this website. You will find our registered company name, company registration number, place of registration and registered office address in the footer of this site and on our Contact page. If you need to reach us — whether to ask a question, raise a concern or make a complaint — please use the contact details provided on this website. We will always provide an email address and telephone number for customer enquiries. If we are registered for VAT, our VAT number will be shown on our invoices and, where relevant, on this site. We are committed to being transparent and straightforward about who we are. If you cannot find the information you need, please get in touch directly and we will be happy to help.

Who These Terms Apply To

These terms cover two types of user:

• Consumers — individuals acting outside of any trade, business or profession.
• Business users — companies, sole traders, partnerships and other organisations using this website in a professional or commercial capacity.

This distinction matters because UK law affords consumers a higher level of protection. Where a section of these terms applies differently to consumers and business users, we have said so clearly. In particular, statutory consumer rights under the Consumer Rights Act 2015 cannot be varied or excluded by these terms — and we would never attempt to do so. These terms govern your use of this website. They do not replace the formal written contracts, signed project agreements or accepted quotations that will govern the actual construction works we carry out for you. Content on this website — including service descriptions, indicative pricing and project examples — is for general information and should not be treated as a binding offer or professional advice. The effective date of these terms is shown at the bottom of this page. If we make material changes, we will notify users by posting updated terms on this page with a revised effective date. Where it is appropriate to do so, we may also notify registered users by email.

How Contracts Are Formed Through This Website

The Electronic Commerce (EC Directive) Regulations 2002 require us to be clear about the technical steps involved in placing an order or making a request through this website, and to provide a way for you to identify and correct any errors before you submit. Where this website includes an online enquiry form, quote request tool or order process, the following applies:

• You will be shown a summary of the information you have entered before you submit your request, so that you can check and correct any errors.
• Submitting a request or enquiry does not automatically form a contract between us.
• Any automated acknowledgement you receive by email confirms that we have received your submission — it does not constitute acceptance of your request or confirmation of a contract.
• A contract is formed only when we issue a written confirmation, an accepted quotation or a signed project agreement.

Quotes issued through this website or by email are indicative unless they expressly state otherwise. We will always make clear in writing when a quote is fixed and the conditions under which it may change. Quotes will state how long they remain valid — after that point, pricing may need to be reviewed. If any subscription services, recurring billing or maintenance contracts are offered through this website, the relevant terms (including renewal and cancellation mechanics) will be set out at the point of purchase and confirmed in your contract documentation.

Pre-Contract Information, Pricing and Payment

Before you enter into a distance contract with us — that is, a contract concluded entirely online or by phone without face-to-face contact — we are required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to provide you with certain information in a clear and understandable way. This includes:

• a description of the goods or services being provided;
• the total price, including VAT and any other applicable taxes;
• details of any additional charges (such as site surveys, specialist testing, scaffold hire or disposal costs) and how these are calculated;
• the payment methods we accept and when payment is due; and
• the duration of the contract and any conditions for termination.

Where a deposit is required, we will explain the amount, when it is due and the conditions under which it may be retained or refunded. Deposits are generally non-refundable once work has commenced, except where the law requires otherwise or we agree different terms in writing. Prices shown on this website are indicative unless clearly marked otherwise. For construction works, a binding price will only be confirmed in a formal written quotation or accepted contract. We will explain in that document how any estimates were calculated and what factors could cause the price to change. For consumer contracts, we will provide a durable copy of the contract information — typically by email or PDF — before or at the time the contract is concluded, as required by the Regulations and by the GOV.UK guidance on online and distance selling.

Your Right to Cancel and Consumer Remedies

If you are a consumer and you enter into a contract with us at a distance (for example, entirely online or by telephone), you generally have the right to cancel within 14 calendar days without giving a reason. This is known as the cooling-off period.

How to Cancel

You can exercise your right to cancel by contacting us using the details on this website. You may use the standard cancellation form if you wish, though this is not a requirement — a clear written statement is sufficient. We will acknowledge your cancellation promptly.

Refund Timescales

Where a cancellation right applies and you cancel in time, we will issue any refund due within 14 days of receiving your cancellation notice, using the same payment method you used originally unless we agree otherwise.

When Cancellation Rights May Not Apply

There are important exceptions to the standard 14-day right, particularly relevant to construction work:

• If you ask us to begin work during the cancellation period and you give your explicit written consent — acknowledging that this will reduce or remove your right to cancel — your cancellation right will be reduced proportionately once work begins, and may not apply at all if the work is completed.
• Contracts for bespoke or custom work, made to your specific requirements, may also fall outside the standard cooling-off right.

We will always make these exceptions clear to you before you agree to anything, and we will not ask you to waive your cancellation rights without a clear, informed decision on your part.

If Something Goes Wrong with the Work or Service

Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, in a reasonable time and at a reasonable price where no price was agreed upfront. If we fail to meet these standards, you may be entitled to:

• have the work repeated or completed at no extra cost;
• a price reduction where repeat performance is not possible or practical; or
• in some circumstances, a refund.

It is worth knowing that if we fail to provide the required pre-contract information, the Consumer Contracts Regulations allow the cancellation period to be extended — potentially by up to 12 months. We take our disclosure obligations seriously to avoid this situation arising.

Quotes, Estimates, Site Surveys and Variations

Construction pricing is rarely straightforward. Many factors — ground conditions, existing structure, access constraints, material lead times — can only be properly assessed through a site survey. This section explains how we handle quotes and what happens when the scope of work changes.

Quotes and Estimates

Any pricing information shown on this website or provided in an initial enquiry response should be treated as an estimate unless we expressly describe it as a fixed quote in writing. Estimates are based on the information available at that time and are subject to confirmation following a site survey or more detailed assessment. A written quotation will state clearly how long it remains valid. After that period, we reserve the right to revise pricing — we will always let you know before proceeding. The final price and scope of works will be set out in the written contract or accepted quotation that governs your project.

Variations

If you ask us to change the scope of work, or if unforeseen circumstances require a change, we will discuss the implications with you — including any additional cost or time required — before proceeding. Variations must be agreed and confirmed in writing. We will not carry out additional work without your agreement except where it is genuinely necessary to make existing work safe. We may also need to suspend or reschedule works if site access is unavailable, if planning or building regulations permissions are outstanding, or if ground conditions or structural findings require further investigation. We will give you as much notice as possible in those circumstances.

Payment Terms, Stage Payments and the Construction Act

Full payment terms will be set out in your project contract. The following general principles apply to work carried out through this business.

Deposits and Stage Payments

We may ask for a deposit before works begin. The amount will be stated in your quotation. Where a project runs over several weeks or months, payments are typically staged and linked to agreed milestones. The invoicing schedule, due dates and the consequences of non-payment will all be confirmed in your project contract.

Late Payment

For business-to-business contracts, late payment interest and reasonable debt recovery costs may be charged in accordance with the Late Payment of Commercial Debts legislation. For consumer contracts, any late payment terms will be reasonable and clearly stated.

The Construction Act

For qualifying construction contracts, the Housing Grants, Construction and Regeneration Act 1996 (commonly known as the Construction Act) creates statutory rights around payment notices, withholding notices and adjudication. These rights cannot be overridden by contract terms. Where the Act applies, your project contract will reflect these statutory requirements. Nothing in these website terms is intended to conflict with or override those rights.

Payment Methods and Fees

Accepted payment methods will be confirmed at the time of invoicing. Where payments are made by card through a payment gateway, any applicable transaction fees will be disclosed before you pay. We aim to use secure, recognised payment processors — see our data handling policy for information about how payment data is handled.

Health and Safety, Professional Advice and CDM 2015

Information on this website — including service descriptions, indicative drawings, product specifications and pricing — is provided for general guidance only. It does not constitute professional advice and should not be relied upon as a substitute for a proper site survey, structural survey or qualified professional inspection.

CDM 2015 Duties

The Construction (Design and Management) Regulations 2015 (CDM 2015), enforced by the Health and Safety Executive, set out duties for clients, principal designers and principal contractors on construction projects. Depending on the nature and scale of your project, specific health and safety standards will apply. These obligations — including the preparation of pre-construction health and safety information, construction phase plans and health and safety files — will be addressed in your project contract and professional appointment documents. They cannot be adequately covered by, or reduced to, a website disclaimer. If we are engaged to provide technical design, structural calculations or principal contractor services, a signed project contract and appropriate professional appointments must be in place before you rely on those outputs. We will always make clear in writing what professional role we are fulfilling on any given project.

Digital Content, Downloads and Online Resources

Where we make digital content available through this website — such as design drawings, specification documents, BIM files or guidance PDFs — the following applies. Digital content supplied under a consumer contract must meet the standards set out in the Consumer Rights Act 2015: it should be of satisfactory quality, fit for purpose and match its description. If it does not, you may be entitled to a repair, replacement or, in some cases, a refund. Unless we tell you otherwise, downloadable resources are licensed for your personal or project-specific use only. You may not reproduce, sell or redistribute them. Where third-party software or file formats are required to open downloaded content, it is your responsibility to ensure you have the necessary licences and compatible systems. We will make any known technical requirements clear at the point of download. If digital content supplied by us causes damage to your device or software and this results from our failure to take reasonable care, you may be entitled to a remedy. In other circumstances, our liability for device damage caused by digital content will be limited as set out in the Limitations of Liability section below.

Intellectual Property and Website Content

All text, images, drawings, logos, graphics and other content on this website are protected by copyright and other intellectual property rights. Unless we say otherwise, this content belongs to us or is used by us under licence. You may not copy, reproduce, distribute or publish any of it without our prior written permission. Where we create bespoke designs, drawings or specifications for a project, we will typically retain intellectual property rights in those materials until full payment has been received — unless your project contract states otherwise. The licence granted to you will be described in that contract. If you submit content to us — for example, photographs or written reviews — you grant us a non-exclusive licence to use that content in connection with our business, including on this website and in our marketing materials. We will not use your content in a misleading or harmful way. This website may include links to third-party websites. Those sites have their own terms and privacy policies, and we are not responsible for their content, accuracy or practices. Links are provided for convenience only.

User Accounts, Reviews and Acceptable Use

Account Registration

If we offer account registration on this website, you are responsible for providing accurate information and keeping your login credentials secure. You must not share your account with others or use it for purposes outside these terms. We reserve the right to suspend or close accounts where these terms are breached or where we have reasonable grounds to believe the account is being misused.

Reviews and User-Generated Content

Where you submit a review, testimonial or other content through this website, it must be honest, accurate and based on your genuine experience. We may moderate submissions and remove content that is defamatory, abusive, misleading or otherwise inappropriate. If you believe content on this site about you or your business is incorrect, please contact us and we will investigate promptly.

Acceptable Use

You must not use this website to:

• transmit spam or unsolicited communications;
• attempt to gain unauthorised access to our systems or data;
• upload or distribute malware or harmful code;
• misrepresent your identity or affiliation; or
• use the site in any way that breaches applicable law.

We reserve the right to restrict or terminate access for users who breach these rules.

Privacy, Data Protection and Your Rights

We take your privacy seriously and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of how we collect, use and protect your personal data are set out in our Privacy Policy, which you can find linked in the footer of this website. In summary, our Privacy Policy covers — as required by ICO guidance on the right to be informed:

• who we are and how to contact us as the data controller;
• what personal data we collect and why;
• the lawful basis for each type of processing (for example, contract performance, legitimate interests or consent);
• who we share your data with and any international transfers;
• how long we keep your data;
• your rights as a data subject, including the right to access, correct, erase and port your data; and
• your right to complain to the Information Commissioner’s Office (ICO).

If you have questions about how your data is used, or if you wish to exercise any of your data subject rights, please contact us using the details on this website. We aim to respond to all requests within the statutory timeframes.

Cookies and Tracking Technologies

This website uses cookies and similar technologies. In line with ICO guidance on cookies under PECR, we only set non-essential cookies with your prior, freely given and informed consent. Cookies used on this site may include:

• Strictly necessary cookies — essential for the website to function. These do not require consent.
• Performance and analytics cookies — help us understand how visitors use the site (for example, through tools like Google Analytics). These require your consent.
• Functionality cookies — remember your preferences and settings. These require your consent.
• Advertising and targeting cookies — used to deliver relevant advertising. These require your consent.

When you first visit the site, you will be presented with a cookie banner giving you granular choices over which categories of cookie you accept. You can update your preferences at any time through the cookie settings link on this website. Non-essential tracking tags are not activated until you have given your consent. Full details of the cookies we use, their purpose and their retention periods are set out in our Cookie Policy.

Direct Marketing and Your Choices

If you give us your contact details through this website, we may wish to send you marketing communications — for example, information about our services, offers or project updates. Under the Privacy and Electronic Communications Regulations (PECR), we will only send marketing emails or SMS messages to you if:

• you have given us explicit consent to do so; or
• you are an existing customer and we are marketing similar services to those you have already purchased (the “soft opt-in” exception), and you have been given a clear opportunity to opt out.

You can withdraw your consent or opt out of marketing communications at any time — every marketing message we send will include an unsubscribe link or clear opt-out instructions. We keep records of consents received and will honour all opt-out requests promptly. Our website content and any promotional materials comply with the ASA/CAP Code. This means any claims we make about our services, pricing or results are accurate, substantiated and not misleading. Promotions will have clear terms, including eligibility, expiry dates and any exclusions.

Advertising Claims and Pricing Statements

We are committed to being honest and accurate in everything we say on this website. Any claims about the quality of our work, the materials we use, energy efficiency benefits, environmental credentials or likely project timescales are based on genuine information and reasonable professional judgement. Price comparisons, limited-time offers and availability statements will be accurate at the time of publication. Where an offer is time-limited, we will state the expiry date clearly. If something changes, we will update the site promptly. Testimonials and case studies featured on this website reflect genuine client experiences. We do not fabricate or embellish them. If you have concerns about any claim on this site, please contact us — we take accuracy seriously and will investigate any complaint.

Limitations of Liability

This section explains the extent to which our liability to you may be limited. Please read it carefully, as it differs depending on whether you are a consumer or a business user.

What We Cannot Limit

Regardless of anything else in these terms, we do not exclude or limit our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot lawfully be excluded under UK law.

For consumer contracts, your statutory rights under the Consumer Rights Act 2015 remain fully intact. We cannot and do not attempt to exclude them.

Consumers

If you are a consumer, we will not seek to limit our liability for losses that a court would consider unfair to exclude. Where we are liable for losses caused by our breach or negligence, our liability will be limited to the losses that are a reasonably foreseeable consequence of our failure.

Business Users

For business-to-business contracts, we may limit our total liability to the value of the relevant contract or a defined cap, as set out in your project contract. We typically exclude liability for indirect or consequential losses — such as loss of profit, loss of opportunity or loss of data — where these are not directly caused by our fault. Any such limitation will be reasonable and clearly stated in the project contract, consistent with CMA guidance on fair contract terms. For higher-risk works, appropriate professional indemnity, public liability and employer’s liability insurance will be in place. Details are available on request and will be confirmed in your project contract.

Insurance, Subcontracting and Indemnities

We maintain appropriate insurance for the work we carry out, including public liability insurance and, where required, employer’s liability and professional indemnity cover. Insurance details will be confirmed in your project contract or provided on request. We may use subcontractors to carry out certain elements of a project. Where we do so, we remain responsible to you for the overall quality and delivery of the work. We will notify you if subcontracting arrangements are material to your project, in line with whatever your contract specifies about consent or notice. Any indemnities sought from clients or subcontractors will be proportionate, reasonable and set out in project-level contracts rather than in these general website terms. Website terms alone are not an appropriate place to establish detailed indemnity arrangements for construction projects.

Third-Party Links, Plugins and External Services

This website may include links to third-party websites and may use third-party tools such as analytics platforms, embedded maps or payment gateways. We are not responsible for the content, accuracy or privacy practices of any third-party site. Where we use third-party processors — for example, to handle payments or analytics — we have data processing agreements in place where required by UK GDPR. You can find information about our use of third-party processors in our Privacy Policy. If you follow a link from this site to an external website, that site’s own terms and privacy policy will apply to your use of it.

Complaints, Disputes and Governing Law

How to Make a Complaint

If you are unhappy with any aspect of our service or with these terms, please contact us in the first instance using the details on this website. We aim to acknowledge complaints within a reasonable timeframe and to resolve them as quickly as possible. We will keep you informed of progress.

Alternative Dispute Resolution

If we are unable to resolve a complaint to your satisfaction, you may have access to an alternative dispute resolution (ADR) scheme. Where we are a member of a certified ADR scheme, we will provide details in your contract documentation and on request. The GOV.UK guidance on online and distance selling explains your rights in this area. Where relevant to cross-border transactions, the EU Online Dispute Resolution platform may also be available.

Governing Law and Jurisdiction

These terms are governed by the law of England and Wales. Any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer based in Scotland or Northern Ireland, in which case you may also bring proceedings in the courts of those jurisdictions.

Health and Safety Accessibility and Reasonable Adjustments

We want this website to be accessible to as many people as possible. We aim to follow recognised good practice in accessible web design, drawing on the Web Content Accessibility Guidelines (WCAG) 2.2. If you experience difficulty using this website, please contact us and we will do our best to help. Under the Equality Act 2010, we are committed to making reasonable adjustments to ensure our services are accessible. If you have a specific requirement — for example, you need information in a different format — please let us know.

Force Majeure, Variations to These Terms and General Provisions

Force Majeure

We will not be liable for any delay or failure to perform our obligations where that delay or failure results from circumstances beyond our reasonable control. This includes, but is not limited to, extreme weather, industrial action, supply chain disruption, pandemics, government restrictions or failures of third-party infrastructure. Where a force majeure event occurs, we will notify you as soon as reasonably practicable, explain the expected impact and discuss how to proceed.

Changes to These Terms

We may update these terms from time to time — for example, to reflect changes in the law, our services or our operating practices. When we do, we will post the revised terms on this page with an updated effective date. Where a change is material, we will take reasonable steps to notify registered users in advance. Continued use of this website after revised terms have been posted will be taken as acceptance of those terms.

Severability

If any clause or part of a clause in these terms is found to be unenforceable, it will be severed from the rest of the terms without affecting the validity and enforceability of the remaining provisions.

Entire Agreement

These terms, together with our Privacy Policy, Cookie Policy and any written project contract or accepted quotation, constitute the entire agreement between us in relation to your use of this website and any services provided. For construction works, the project contract takes precedence over these general website terms in any area of conflict.

Age Restrictions

You must be at least 18 years old to enter into a contract with us, or the minimum age required by law for the relevant goods or services if that is higher. By using this website and submitting any request or order, you confirm that you meet this requirement. If we become aware that a person under the relevant age has entered into a contract without appropriate consent, we will follow the applicable statutory rules. Where the nature of a service or purchase requires age verification, we will implement appropriate checks before proceeding. If you are acting on behalf of a minor or someone who lacks legal capacity, please contact us before proceeding so that we can discuss the appropriate steps — which may include a parent, guardian or other authorised person entering into the contract directly.

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These Terms of Service were last updated and are effective from the date shown below. If you have any questions, please contact us using the details provided on this website.