Disclaimer

This disclaimer explains how to use the information on this website responsibly and sets out important limits on what the content can and cannot do. It should be read alongside our other policies, which contain additional legally binding details. If you have questions about anything on this page, please get in touch with us directly.

What This Website Is For

The content on this website is provided for general information purposes only. It is not intended to constitute professional advice — whether legal, structural, architectural, planning-related or otherwise — and should not be treated as such.

Browsing or using this website does not create a contract, a client relationship or any professional obligation between you and us. A formal relationship only begins once an explicit written agreement has been signed or exchanged between both parties.

Before making any decision that affects safety, structural integrity, planning compliance or significant expenditure, we strongly recommend that you seek independent professional advice from a suitably qualified specialist — such as a chartered surveyor, structural engineer, architect or planning consultant.

For company registration details, VAT information and other legally required disclosures, please refer to our service terms & conditions.

Accuracy of Information and Changes to Content

We take care to ensure that the information on this website — including project descriptions, service details, published price guides and imagery — is accurate and up to date. That said, we cannot guarantee that every piece of content is complete or current at all times.

Building regulations, planning rules, material costs and product availability can all change, sometimes at short notice. Content on this site is subject to amendment without prior notification. In particular, any pricing, specifications or availability information should be treated as indicative until confirmed in writing by us.

If you are relying on technical, regulatory or pricing information to make a decision, we recommend checking directly with the relevant statutory body or contacting us to confirm current details. You can find the latest building regulations framework via the GOV.UK Approved Documents.

If you notice an error or outdated information on this website, please let us know by contacting us via the details at the bottom of this page. We will investigate and correct mistakes as promptly as we can.

Not a Substitute for Professional Advice

General guidance, project case studies and technical descriptions published on this website are not tailored to your specific project, property or site conditions. They are illustrative only. No content on this site should be treated as a replacement for a professional survey, structural calculation, planning assessment or health and safety review.

Construction projects routinely require input from a range of qualified professionals. Depending on the nature of your project, you may need advice from:

We would always recommend obtaining a professional inspection or a written, site-specific proposal before committing to any works — particularly where structural stability, health and safety or regulatory compliance are involved. Where relevant, you can verify professional credentials and standards through bodies such as RICS, CIOB and RIBA.

Limitation of Liability — What a Disclaimer Can and Cannot Do

A website disclaimer can limit certain types of liability, but it cannot do everything. There are important statutory boundaries, and we want to be straightforward with you about them.

Under UK law, no disclaimer or contract term can exclude liability for death or personal injury caused by negligence. This is an absolute restriction and applies regardless of what any disclaimer or contract says.

The Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977 also restrict the extent to which businesses can exclude or limit their liability to consumers. Clauses that attempt to remove core statutory remedies — such as the right to repair, replacement or a refund where services or goods are not as described — are not enforceable. Any limitation of liability must be reasonable and clearly expressed.

Attempts to exclude liability for fraud, wilful misconduct or gross negligence are similarly unlikely to be enforceable and could be subject to challenge by trading standards or in court.

Where limitations on liability between commercial (business-to-business) parties apply, these are set out in our full Terms & Conditions. Those terms have been prepared to reflect proportionate and legally permissible limits and should be read carefully before entering into any contract with us.

Contract Formation, Quotes and Estimates

Nothing on this website constitutes a binding offer or quotation unless we have expressly said so in writing. Price guides, example project costs, images and service descriptions are for illustration only — they give you a sense of what work might involve, not a fixed price for your project.

A binding contract for construction works requires a formal, written quotation or estimate that you have accepted, together with a written agreement covering the scope of works, price, payment terms, programme and any relevant warranties. Where applicable, this will be confirmed on a durable medium in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Bespoke quotations may depend on site surveys, ground conditions, planning constraints, building control requirements or the availability of materials. A quote may change if the actual conditions differ from those assessed at the time of the initial visit or submission. We will always let you know in advance if a quoted price needs to be revised.

If you use an online enquiry or quote request form on this website, submitting that form does not create any obligation on your part or ours. It is the starting point for a conversation, not a contract. For further guidance on what information you should receive before entering into a contract, see the GOV.UK guidance on online and distance selling.

Health & Safety, Site Access and On-Site Works

All work we carry out is subject to statutory health and safety obligations, including those set out in the Construction (Design and Management) Regulations 2015 (CDM) and the applicable Building Regulations. We take our duties seriously and work to comply with all relevant legislation on every project.

That said, this website cannot provide site-specific safety assurances or guarantees about outcomes on any individual project. Every site is different, and conditions can vary significantly even within a short distance.

If you visit a live construction site — whether ours or one we are working on — you must follow all site rules and should not enter without prior permission and appropriate personal protective equipment (PPE). We accept no responsibility for injury to any person who enters a site without authorisation.

Any general technical guidance or “how-to” information we publish on this website is intended for background understanding only. It does not replace competent, site-specific professional advice, and no practical works should be undertaken based solely on general web content. Please ensure you comply with all relevant statutory safety regimes before carrying out any construction activity.

Intellectual Property, Images and Third-Party Content

All text, images, drawings, logos, designs and other material on this website are either owned by us or licensed to us for use here. They are protected by UK copyright and intellectual property law. You may not reproduce, copy, distribute or commercially exploit any of this material without our prior written permission.

Some images and project case studies on this website may feature third-party content, client photography or images used under licence. The presence of such content does not transfer any ownership rights to you, and any permission we hold from a third party is specific to our own use.

If you would like to request permission to use any content from this website, or if you believe any material infringes your intellectual property rights, please contact us with details of the content in question and the nature of your concern. We will investigate and respond promptly.

Where reviews or comments are permitted on this website, they may be moderated. We are not responsible for opinions or views expressed by third parties.

External Links and Third-Party Websites

This website may include links to external websites for your convenience — for example, links to supplier websites, trade bodies or government guidance. We do not control those websites and are not responsible for their content, accuracy or privacy practices.

The inclusion of a link does not mean we endorse the linked website or any organisation behind it. Before submitting personal information to, or relying on content from, any third-party website, we recommend that you check its own terms and privacy policy.

Where we embed third-party tools on this website — such as maps, video content or social media feeds — those services may collect data about you independently of us. We have a clear outline of how data is handled in relation to our own site; for embedded third-party services, their own policies will apply.

Privacy, Cookies and Data Protection

This disclaimer does not replace or override our Privacy or Cookies policies. Those documents set out in full how we collect, use and protect your personal data, and you should read them alongside this page.

Our data processing activities are governed by UK GDPR and the Data Protection Act 2018. No disclaimer can remove or reduce our obligations under data protection law, and your rights as a data subject remain fully intact regardless of anything stated here.

Cookies and similar tracking technologies are used on this website only where there is a lawful basis for doing so, and where required by the Privacy and Electronic Communications Regulations (PECR), only with your consent. You can review and manage your cookie preferences via our cookie settings tool, and find full details in our Cookies Policy page.

If you have a question about how we handle your data, or if you wish to exercise your data subject rights, please contact us using the details below. The Information Commissioner’s Office (ICO) is the UK’s supervisory authority for data protection matters.

Advertising Claims, Testimonials and Case Studies

Testimonials and case studies on this website reflect the genuine experiences of past clients on specific projects. They are not guarantees that every project will produce the same outcome — results will always depend on the nature, scale and individual circumstances of the work involved.

Any promotional claims we make are intended to comply with the ASA/CAP Non-Broadcast Advertising Code and are capable of substantiation. Price and availability claims are indicative unless confirmed in writing within a formal quotation.

Where content on this website constitutes a paid endorsement, sponsored post or involves a material commercial relationship with a third party, this will be clearly declared in accordance with applicable advertising rules.

Governing Law, Jurisdiction and Contact Details

This website and its content are governed by the laws of England and Wales. Any dispute arising from your use of this website will be subject to the jurisdiction of the courts of England and Wales, although we note that statutory consumer protections may affect which rules apply to consumer contracts.

Under the Companies Act 2006 and the Electronic Commerce (EC Directive) Regulations 2002, we are required to display our registered company name, registration number and registered office address on this website.

If you need to get in touch with us — whether to report an error on the site, raise a concern about intellectual property, ask a privacy question or make a formal complaint — please contact us using the following details:

This disclaimer was last reviewed and updated in 2025. We may update it from time to time to reflect changes in law, regulation or how we operate. Please check back periodically for the current version.